Frequently Asked Questions
SHIPPING
What products do you sell?
We offer a wide range of products across various categories including electronics, fashion, home decor, accessories, beauty products, and more.
How can I place an order?
Placing an order is simple! Just browse through our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your order.
Do you offer international shipping?
Yes, we do offer international shipping to select countries. During the checkout process, you'll be able to see if your country is eligible for shipping.
PAYMENT
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways.
How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
Order & Retunrs
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 10 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more information.
How do I contact customer support?
If you have any questions or need assistance, our customer support team is here to help. You can reach us via email at
sales@chukudou.com, or through our contact form on the website. We strive to respond to all inquiries within 24 hours.
Are your products authentic?
Yes, we take pride in offering only genuine products sourced directly from trusted manufacturers and authorized distributors. You can shop with confidence knowing that all our products are authentic.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for a small additional fee. During the checkout process, you'll have the option to select gift wrapping and include a personalized message.
Can I cancel or modify my order after it has been placed?
We process orders quickly to ensure fast delivery, but if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, we may not be able to make changes, but we'll do our best to accommodate your request.